Privacy Policy MAE888 –
Your Data Security is Our Priority

Introduction & Scope of Privacy Policy

Welcome to mae888. This Privacy Policy explains in detail how mae888 ("we", "Platform") collects, processes, stores, and protects your personal information ("Member", "user") when you use our website, mobile app, and all services provided by our platform.

This policy applies to all mae888 platform users without exception — including website visitors, registered members, and users of the Android and iOS mobile apps. By continuing to use the mae888 platform, you agree to the collection and use of information as described in this document.

Types of Personal Data We Collect

Mae888 collects various categories of personal information to enable us to provide a secure, fair, and personalised service to every member. Below is a complete summary of the data categories we collect:

Mae888 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical records, political affiliations, or religious beliefs unless required by law.

How We Use Your Personal Data

Every piece of information you provide to mae888 is used for specific, legitimate purposes. We never use your data for unrelated purposes without your prior consent.

• Account management — Creates, verifies, and securely maintains your member account.
• Transaction processing — Processes deposits, withdrawals, and all financial transactions accurately and securely.
• Identity verification (KYC) — Conducts mandatory identity checks to ensure platform security and comply with anti-money laundering (AML) requirements.
• Fraud detection — Monitors suspicious activity to protect your account and the overall integrity of the mae888 platform.
• Customer support — Responds to enquiries, resolves complaints, and provides the technical assistance you need.
• Platform communications — Sends important notifications related to your account, security updates, and service information.
• Product improvement — Analyses usage patterns to improve game quality, interface, and the overall user experience.
• Consented marketing — Sends promotional offers and exclusive bonuses to members who have opted in to receive them.
• Responsible gaming — Monitors gaming patterns to identify members who may need assistance and support.

Information Sharing & Disclosure

Mae888 does not sell, rent, or trade members' personal data to any third party for their own commercial purposes. This is a core principle we have never compromised. However, there are limited situations where we may need to share your information:

• Payment service providers — To process deposit and withdrawal transactions via FPX, digital wallets, and other supported payment methods. These providers are bound by strict confidentiality agreements.
• Game software providers — To enable access to licensed games provided by international suppliers. Only the minimum necessary data is shared.
• Regulatory authorities — When required by Malaysian law, court order, or the relevant regulatory authority.
• Audit and compliance firms — To ensure mae888 complies with all applicable legal requirements and established industry standards.
• Cloud services and infrastructure — Secure data storage is carried out through licensed infrastructure providers bound by strict data protection policies.

Data Security Measures

Mae888 continuously invests in enterprise-grade security infrastructure to ensure your personal and financial data is always well protected. The following are the security layers we have implemented:

• 256-bit SSL encryption — All data transmitted between your device and mae888's servers is encrypted using the latest SSL/TLS technology, making it impossible for third parties to intercept.
• Data-at-rest encryption — Sensitive data stored in the mae888 database, including financial information and KYC documents, is encrypted using AES-256 standards.
• Two-factor authentication (2FA) — An additional security layer is available for all mae888 member accounts via an authenticator app or SMS.
• 24/7 security monitoring — Our cybersecurity team monitors all platform activity around the clock to detect and address any threats promptly.
• Data segregation — Financial data, identity information, and game data are stored in separate systems to minimise the risk of a data breach.
• Regular security assessments — The mae888 platform undergoes regular penetration testing and security audits by qualified independent security firms.

Data Retention Period

Mae888 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data — Retained for as long as your account remains active on the mae888 platform.
• Financial transaction records — Retained for a minimum of 7 years in accordance with applicable Malaysian financial legal requirements.
• KYC Documents — Retained for 5 years after account closure or the date of last verification, whichever is later.
• Communication logs — Retained for 2 years for dispute resolution and customer support purposes.
• Technical data and security logs — Retained for 12 months for security and fraud detection purposes.

Once the retention period expires and there is no legal requirement to keep it, your data will be securely deleted or anonymised from all mae888 systems.

Your Rights as a MAE888 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact the mae888 customer support team via 24/7 Live Chat or email at [email protected]. We will process your request promptly and within the timeframe required by law.

Cookie Policy & Tracking Technologies

Mae888 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how members use our services. The following are the types of cookies we use:

You can manage your cookie settings through your web browser preferences at any time. However, disabling essential cookies may affect certain features of the mae888 platform.

International Data Transfers

As an online gaming platform that uses cloud infrastructure and international software providers, your personal data may be transferred to and stored on servers located outside Malaysia. When this occurs, mae888 ensures that:

• All data transfers are carried out with security safeguards that meet or exceed the standards set by Malaysia's PDPA.
• Legally binding data transfer agreements are signed with all data recipients outside Malaysia.
• The country or region receiving the data provides an adequate level of data protection or equivalent contractual safeguards.
• Data is always encrypted in transit and at rest, wherever it is stored.

Child Protection

Mae888 is a platform designed exclusively for individuals aged 18 years and above. We do not intentionally collect or process any personal data from individuals who are underage.

If we find that we have inadvertently collected data from individuals under the age of 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered at mae888 are advised to contact our support team immediately.

Third-Party Links

The mae888 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the mae888 platform and does not cover the privacy practices of any external websites or services you may visit.

Mae888 is not responsible for the privacy policies or data security practices of any third-party websites. We recommend reading the privacy policy of every website you visit before providing any personal information to them.

Amendments to the Privacy Policy

Mae888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform improvements.

• Any material changes will be communicated to members via in-platform notifications or registered email at least 14 days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the latest version of the mae888 Privacy Policy.
• Your continued use of the mae888 platform after any changes take effect will be deemed as your acceptance of the updated Privacy Policy.
• If you disagree with any changes made, you have the right to close your account and request data deletion before the effective date.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how mae888 handles your personal data, our team is available to assist you at any time.

We value your trust in mae888 and are committed to always handling your personal data with integrity, transparency, and responsibility.